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FAQs

Home FAQs

Frequently asked questions

How do I dispose of my coffee packaging?
We are dedicated to sustainability, and all our bagged coffee is supplied in fully recyclable bags, so when you're out of coffee just pop them into your domestic recycling bin (please check that your local authority recycles plastic packing). Our cardboard tubes are also fully recyclable, but we think that they are cool enough to be used again! They make a great pencil case, desk tidy, a container for handy bits and bobs, or of course a container to refill with more coffee…
How do I store my coffee?
Keep your coffee tasting fresh by storing it at room temperature or a cooler environment in an airtight container. Carefully re-sealing your FC Roast tube or bagged coffee after each use, will keep it fresh and tasting great.
How should I brew coffee at home?
You’ll find some great tips and videos here for perfect home coffee brewing.
When is my coffee ready for drinking after roasting?
Immediately after your coffee is roasted it will begin releasing co2; this is known as the degassing phase. Degassing varies depending on the type of coffee and roast, and it can take up to 10 days from the roast date until the coffee is ready to brew. Things to be aware of:
  • The first 24 hours is when a large amount (approximately 40 per cent) of the CO2 leaves the bean.
  • Darker roasts usually degas faster than lighter roasts.
If your coffee is too fresh (especially within the first 4 days of the roast date), regardless of how you brew your coffee, the extraction will be uneven due to the overwhelming amount of CO2 escaping during the brewing process.
When will my coffee be roasted?
All our coffee is roasted most days on site at our roastery in Sunderland. After placing your coffee order, we aim to get this shipped within the degassing window of 10 days after the coffee has been roasted to ensure it is ready to drink when you receive it. Roast dates are displayed on your bag or on the base of your tube.
Is FC Roast Coffee ethical?
We are committed to providing the highest quality coffee sourced in the most ethical way possible. As coffee roasters we can make a real and positive social change to the global coffee industry. We are committed to improving the economic outcomes in coffee supply chains by paying coffee farmers a fair price. We are accountable and transparent, we know the farmers who produce our green beans, and we support them to produce some of the best coffee in the world. We have the same shared core values as the coffee farmers and cooperatives who supply us:
  • Environmental: Our supply chain is sustainable, efficient, and responsible. We strive to reduce our impact on the environment.
  • Social: Through our supply chain we support social projects are intended to uphold good labour standards, gender, and racial equality, to respect and preserve community relations and provide opportunity for socio economic empowerment
  • Governance: We only source our green beans from suppliers and farms who build collaborative supply chains for mutual profit and positive social impact.
Where is my delivery?
Depending on the delivery service you’ve selected, you may be able to track your order by looking at the tracking number on your shipping confirmation email with either dpd, royal mail or other courier company. If you still think you should have received your coffee, then please just get in contact with your order number and we’ll get you sorted.
How do I change my delivery address?
If you have ordered a subscription-based product and need to change the details in your subscription, then please drop us an email at orders@fcroast.co.uk
My order is incorrect or damaged.
If you’re not happy with your order for any reason or your package has arrived in an unacceptable condition, we sincerely apologise for this inconvenience. Get in contact with us straight away. We pride ourselves on delivering only the highest standards of coffee and service, so if anything’s wrong or not up to scratch, then we’ll do our best to resolve it.
Do you offer a pick-up service?
Yes, we offer a pickup service at our roastery in Sunderland. Simply select the Pickup option as you begin your checkout, and we will send you an email when it is ready to be collected.